Viewing users, rooms and video systems
You can get usage and diagnostic data for video systems, team rooms and users either collectively or for an individual subscription.
Just select , or from the main menu.
- You see the full list of subscribed entities and can choose to filter based on their status using the tabs above the tables (such as Idle, In meeting etc.) or by entering terms such as a name, video address or tags into the Filter text box. To filter on multiple tags you must separate each tag with a comma and do not include any spaces, for example use "tag1,tag2".
- To view a specific list item, just click on its name (left-hand column). This provides more detailed usage and diagnostic data for that item.
- The included metrics provide an overall picture of usage which can help with managing resources.
Viewing live meeting data
You can see live meeting information directly from the tables that list the users, rooms, or video systems.
- Just hover over
in the Status column for a given row and a window pops up with live meeting information. - Click on to keep the popup window open.
For users and video systems, you see the video address where the meeting is being held, real time media statistics, and protocol and codec information.
For rooms, you see the unique meeting ID and the number of participants.
If a participant is currently presenting, you'll see a 
icon next to their name.
For more information about what is available and what it means, see Managing video systems or Managing team rooms or Managing users.
Managing video systems
From the page, you can view device details including: name, address, private IP address (which provides a direct link to the endpoint's admin console), location, device model and status.
| Metric | Meaning |
|---|---|
| Active video systems |
The number of video systems that are subscribed to the Pexip Service and currently registered and powered on. It's the sum of devices that are Idle (online) or in a meeting. |
| Total video systems |
Total number of video systems. These devices have been assigned a license, but may not be registered, activated, provisioned and powered on. |
| In meeting | Count of those currently in a meeting. |
| Idle |
Idle status means the service is receiving regular keep-alive messages that tell the service that the user/video system is able to participate in a meeting/call. It means the device is powered on, activated and registered. |
| Offline |
Offline status means the service has stopped receiving keep-alive messages that tell the service that the user/video system is able to participate in a meeting/call.
|
To see additional data for a specific device just click on its name. This includes usage data which can be exported as JSON or in CSV format for further analysis and reporting, and diagnostic/CDR data which can also be exported in CSV format.
Managing team rooms
From the page you can view details including the room name, video address, total participant minutes and status.
| Metric | Meaning |
|---|---|
| Total virtual team rooms |
Total number of virtual meeting rooms. |
| In meeting | This means currently being used for a meeting. |
| Idle | This means available for use. |
To see additional details for a specific room just click on its name. This includes usage data which can be exported as JSON or in CSV format for further analysis and reporting, and diagnostic/CDR data which can also be exported in CSV format.
Managing users
From the page you can view details including name, video address, roles, total usage minutes and status.
| Metric | Meaning |
|---|---|
| Active users |
Total number of users that are currently idle (online) or in a meeting. |
| Total users |
Total number of users. |
| In meeting | Only includes users who are logged in. |
| Idle |
This indicates the user is logged in to the app and able to participate in a meeting/call. |
| Offline |
Offline status means the service has stopped receiving keep-alive messages that tell the service that the user/video system is able to participate in a meeting/call.
|
To see additional details for a specific user just click on their name. This includes the video systems and rooms that are associated with the user, and usage data which can be exported as JSON or in CSV format for further analysis and reporting, and diagnostic/CDR data which can also be exported in CSV format.