Managing users (members) within a company
As a company administrator, you can use the Pexip web app (at https://pexip.me) or the downloadable Pexip desktop app to manage the Pexip Service users (also referred to as members) within your company.
To do this, log in to the Pexip app, select the menu in the top-right corner ,and then select .
If you don’t see the account manager at your local certified Pexip Partner to grant you access.option, you have not been set up with administrator rights. Please contact your company administrator or your
From within the Name. This opens a page where you can configure their details.tab you can search for and select a user to edit by clicking on the user's
You can configure the following settings for the user:
|The user's name. This also acts as the user's display name — the name that is shown to other meeting participants and in the directory.
|The user's email address. Their invitation to the Pexip Service will be sent to this address, and they can also use this for signing in to the Pexip app.
The user's personal video address e.g. firstname.lastname@example.org that can be used for direct dialing to that user (to call them via their Pexip app). If the user also has a video system (hardware endpoint) then the same video address can be associated with that endpoint.
Their Video address also acts as their Username that they can use for signing in to the Pexip app.
You can modify the name portion of the address (which also changes their Username), but you cannot change the domain portion after the user has been created.
|Meeting room (personal VMR)
|The name of the user's personal VMR as it will appear in the directory. All users automatically get a personal VMR.
|Room video address
The video address of the user's personal VMR. Typically this is the user's personal video address with a .vmr suffix, e.g. email@example.com.
You can modify the name portion of the address, but you cannot change the domain portion after the user has been created.
Host and Guest PINs are optional and provide security controls over who can access the VMR, and who can start a meeting in that VMR.
Optionally, you can automatically assign a host PIN to all personal VMRs, see Setting host PIN on all personal VMRs.
This shows the details of any endpoint subscriptions associated with the user.
Each endpoint subscription has a link to endpoint activation app that enables you to activate the endpoint and register it to the service. Note that this link is always displayed, even if the subscription is active and the endpoint is registered.which opens a new page where you can download the
Typically the video system will have the same personal video address as used to contact the user via their Pexip app.
Print QR code
The Print QR code option allows you to print the QR code associated with the endpoint. This is used by the MeetingConnect feature that allows an endpoint to join meetings simply by scanning its QR code with a smartphone.
To add an endpoint subscription, please contact your account manager at your local certified Pexip Partner. Also see Creating endpoint subscriptions in bulk for mass creation of endpoint subscriptions.
|Allows you to set the user as an Administrator or as a standard User (shown as an Account type of Member on the tab).
|Send password reset
|Sends the user a password reset email.
See Company video addresses and personal/team VMRs for more information on how your video addresses are structured, and the differences between a personal and a team VMR.
Selectto add new users/members. You get three options:
- Invite one person
- Bulk invite (via CSV file)
- See pending invites to your company
When inviting users (single or bulk), the system shows how many licenses (EULs) are remaining and open for use. Each new user requires a single EUL.
When a user is created, they are automatically assigned a personal VMR video address as well as a direct dial video address.
An activation email is sent to each new user and they must complete the instructions within that email to complete the activation of their Pexip account.
- You are requested to enter the user's details:
- Full Name: this also acts as the user's display name — the name that is shown to other meeting participants.
- Email address: the address to which their invitation to join the service will be sent.
- Video address: this is their personal video address, and is also their username.
- Role: select either Member (a standard user) or Admin (a company administrator).
- Select . This sends an activation email to that user.
You perform a bulk invitation by uploading a .csv file of user details.
You can either select the CSV file or drag and drop it onto the upload area on thescreen.
Here is an example of the required format for the .csv file, showing sample data. Note that the delimiter must be a semicolon.
name;email;username John Doe;firstname.lastname@example.org;email@example.com David Smith;firstname.lastname@example.org;email@example.com
This example .csv file can be downloaded from User-Import-Example.csv.
- You are shown a list of the users contained within the file.
If everything is OK, select.
This loads all of the users and sends an activation email to each user.
- The usernames in the .csv file must not be less than 6 characters prior to the “@” symbol. This restriction does not apply to companies that have purchased domain hosting.
- All users added in this manner get a Role of Member.
- Partners can perform this task for their end users but will temporarily need to assign a customer’s EUL to themselves.
Clickingdisplays any pending invites — these are the invites that have not yet been activated by the user.
From here you can select one or more invites and then either selector .
To delete a user:
- Select the tab.
- Tick the box next to the user(s) to be deleted.
- Select .
Note that deleting a user also removes their personal VMR.