Making ad hoc calls

This guide provides help on making ad hoc calls. Here you find information on what you can do using the Pexip apps or a VTC system.

Using the Pexip apps

The Pexip apps let you meet one person or many people straight away without needing to create a meeting invitation.

You can call a single person or video endpoint directly, just by selecting a single contact from the contacts directory or by calling any external video address that uses standards-based SIP/H.323 protocols.

You can also call multiple participants simultaneously into an ad hoc meeting in your VMR. The Invite someone by dialing feature lets you make a list of the participants you want to call (internal or external) and dial them simultaneously. All the participants are called and they choose whether to answer the call.

You can do all of this via the desktop or web apps and the mobile apps.

Using a VTC system to call a contact in your organization

After registering your VTC system, you can call people and VTC systems on the Pexip Service. As most endpoints have a directory available, simply find the contact you want to call in your VTC system's directory and follow the steps outlined by the device manufacturer for making calls.

The directory (phonebook) entries are sorted alphabetically by name within the following groups:

  • Team VMRs
  • Endpoints (with a shared usage model)
  • Personal endpoints and resources (direct contact and personal VMR)

Making video address searching easier for VTC system users

If your VTC system supports folders you can ask your Company Administrator about using Pexip's folder-based corporate directory feature. This lets an organization structure their directory according to their own design so that hardware endpoint users can more easily find people, VMRs and other registered VTC endpoints.

Using your VTC system to dial out to PSTN

If your organization has a Bring your own carrier (BYOC) license you can use your Pexip-registered video endpoint to dial out to PSTN numbers such as landline phones, mobile phones and audio bridges. So you don't need to use a separate landline phone for these calls. (Please note, BYOC is not currently available for dialing out from a Trusted device or the Pexip apps.)

How it works

When you place a call, Pexip delivers the call to the telephony carrier chosen by your organization, and the carrier handles the call the rest of the way.

BYOC can reach PSTN numbers worldwide, but the destinations you can call using BYOC depends on the agreements your organization has put in place with the chosen carrier. You may be able to dial out to national PSTN numbers only, or to international ones too.

Making a call using BYOC

Making a call using BYOC is simple, you just enter a dial string into your video endpoint's interface, but the exact dial string depends on how your organization has set things up. For more information, contact your organization’s company administrator.

Caller IDs and missed calls

The caller ID is part of the BYOC configuration on the Pexip Service, and recipients of your calls may see it on their device’s caller display. However, all the caller ID means is that they have received a call from your organization, they can’t use this number to call back to your specific video endpoint. So if the recipient misses your call, you just need to call them back a little later.

Dialing from PSTN into a specific video endpoint

It’s possible that as part of BYOC your organization has set up dialing from PSTN to specific video endpoints. If this is the case, the number to use to dial your endpoint will be different to the caller ID you use when making calls out to PSTN. Please contact your company administrator for more information.