Using the Pexip mobile apps

The Pexip app for mobile is available for Android and iOS devices, providing calendar integration and a meeting experience similar to that of the Pexip web app. You can use the app to join meetings as an audio-only or full audio and video participant. Alternatively, if you have already joined the meeting from a room system, you can use your mobile device to control the meeting and view presentations. There's also an option to use the app to scan a meeting room's QR code, allowing you to join a meeting from the room's video system automatically.

To install the mobile apps, see downloading the apps. Note that if you use your own domain for Personal and Team VMRs you need to ensure your organization has put the appropriate DNS records in place — see Mobile app for details.

In this guide:

Getting started
Joining a meeting
Using in-call controls
- Viewing and controlling participants

The guidance below is based on Android, but the experience on iOS is similar.

Getting started

When you open the Pexip app for mobile for the first time, you are presented with the Welcome screen and End User License Agreement (EULA). Select the EULA to agree, and then Continue.

You must enter a display name so that other meeting participants know who is in the meeting. You can then choose to turn on the Pexip app for mobile notifications or skip this step. The landing page in the app is Calendar where you can view all scheduled video meetings from your integrated calendars.

Integrating with your Calendar

Integrating your calendar with the Pexip app for mobile allows the app to display upcoming video meetings from your personal or work calendars, so that you can join directly from these events.

To integrate with calendars on your device, select Connect account calendars.
To integrate with your Microsoft calendar, select Connect Microsoft calendars — you are directed through your Microsoft authentication process to connect your Microsoft calendar.

When your calendars are integrated:

The Calendar tab lists all your upcoming video meetings — these are any calendar events with a Location in the form of a video address / URI (for example meet.sales@example.com).
Calendar events with no associated video meeting link in the invite or description are not listed.
If the location URI is followed by the word PIN and then the meeting PIN, this will be used automatically when you join the meeting.

Allowing the Pexip app to access your device

When you use the mobile app, it will request permission to access the camera, microphone and certain applications on your device. The following permissions are required:

Permission/Description	Use
Camera / Take pictures and record video	Access is required if you want to send video.
Microphone / Record audio	Access is required if you want to send audio.
Calendar	Allows you to integrate your meeting invitations with Pexip app for mobile.

If you deny any of these permission requests, you can change the permissions at a later time by going to your device's permissions settings for the Pexip app.

Configuring your mobile app

Select the Settings button at the top right of your screen to view and change the following settings.

Setting	Description
Calendar
Calendars	The calendars on your device that are currently connected to the Pexip app. For more information, see Integrating with your Calendar.
Connect account calendars	Choose this option to display video meetings from selected personal or work calendars on your mobile device.
Connect Microsoft calendars	Choose this option to be directed through your Microsoft authentication process to connect your Microsoft calendar.
Your display name
Display name	The name that appears to other participants in calls and conferences.
Joining
Default join option	Select your default joining preference: Video: You can send and receive both audio and video, and you can share content and view content that is being shared. Audio only: You can send and receive audio, and you can share content and view content that is being shared. You won't send video or receive video of other participants. Presentation only: You can share content and view content that is being shared. You won't send or receive audio or video. Meeting room: You won't join the meeting from your app. Instead, you can use the app to scan a meeting room's QR code (which you may find on the screen or on a wall). The endpoint in the meeting room will then join the meeting automatically.
Mute camera when joining	Your camera will be turned off by default when you join a meeting. You can turn it back on during the meeting if you need to.
Mute microphone when joining	Your microphone will be muted by default when you join a meeting. You can unmute it during the meeting if you need to.
Quality
Auto / Low / Medium / High / Very high	You may want to reduce the video quality for a smoother call experience when you are experiencing a slow or unstable internet connection.
Accessibility
Always display call controls	By default, call controls fade away after a few seconds of inactivity, to avoid clutter on the screen. When this option is enabled, call controls remain on the screen at all times.
About
Pexip	The Pexip app version that you are currently using.
Open source licenses	Select this option to view a list of open source licenses in use by the app.
Send feedback	An optional form to send feedback to Pexip about your experience of using the app.
Privacy and analytics
Send crash reports	Enable this option to automatically send a report to Pexip if your app stops working. This report will contain information such as the device, OS and version, but will not contain any personally-identifying information.
Share logs	If you are having issues with your app, your administrator may ask you to Share logs to obtain logging information about the last call.
End user license agreement	Details of the End user license agreement (EULA) for the app.
Privacy policy	A link to the Pexip Privacy Notice on the Pexip website.
Terms of service	A link to the Terms for Pexip Deliverables on the Pexip website.

Joining a meeting

You can join a meeting or make a call from the Calendar, Recent, or Address tabs at the bottom of your screen.

To join a scheduled meeting from your calendar, go to the Calendar tab and select the calendar event from the list of meetings.
To join a meeting or call a person you've joined or called previously, go to the Recent tab and select the meeting or person from the list of recent calls.
To join a meeting or call a person using a video address, go to the Address tab. This feature is useful when you want to join a meeting that is not in your calendar. The video address of a meeting is usually included in the email invitation. You can also make direct calls to another person from the Address tab if you know their video address. Some examples of video addresses are:
- alice@pexample.com
- meet.alice@pexample.com
- 1234567@pexample.com

Join options

When you join a meeting or make a call, you are presented with the pre-meeting screen. This lets you adjust your audio and video settings and change the joining method. The default way to join a meeting is Join with video. This allows you to send and receive both audio and video, and you can share content and view content that is being shared.

The Other join options include:

Audio only: You can send and receive audio, and you can share content and view content that is being shared. You won't send video or receive video of other participants.
Presentation only: You can share content and view content that is being shared. You won't send or receive audio or video. This option is useful if you want to join the meeting using a video system in the meeting room but still require access to the additional features available to Pexip app users (such as in-call controls, chat, content sharing and viewing, and viewing the participants list).
Meeting room: You won't join the meeting from your app. Instead, you can use the app to scan a meeting room's QR code (which you may find on the screen or on a wall). The endpoint in the meeting room will then join the meeting automatically.

Are you a host? / Entering the PIN

For some meetings, you are asked if you are a Host and / or to enter a PIN. If this is your VMR, enter your Host PIN. If not, the meeting organizer should have told you the PIN to use. If you haven't been given a PIN, select No to join as a Guest.

The PIN determines whether you join the meeting as a Host or Guest. Hosts can control the meeting and manage other participants; Guests cannot control the meeting but can still see and hear the other participants, and share content.

Using in-call controls

When you are in a call, tap on the main video to open the in-call settings and controls:

What		How
	Speaker selection	Change the call audio between loudspeaker and earpiece.
	Settings	Change the call quality.
	Self-view	The self-view window shows the video that you are sending to other conference participants. To switch between your device's front and back camera, tap on the self-view window (Android only). If your video is turned off in the conference, there is no self-view window.
	Toolbar
	Raise hand	In meetings, you can select Raise my hand to indicate that you want to speak. The meeting Host is alerted that your hand is raised. If you no longer wish to speak, select the button again to Lower my hand. The meeting Host can also lower your hand.
	Turn your microphone on/off	Select the microphone icon to toggle your microphone on or off. When there is a line through the microphone icon, this indicates that your microphone is turned off and other participants cannot hear you, but you can hear them.
	Turn your video on/off	Select the video icon to toggle your video on or off. When there is a line through the video icon, this indicates that your video is turned off and other participants cannot see you, but you can see them.
	Disconnect / End call	Disconnect from the meeting or call.
	More controls	To open more in-call controls, select the More (three dots) icon. The additional controls are described below.
... More
	Participants	View the list of Participants. You can scroll through this list to view the names of other participants. You can also see their microphone and video muted or unmuted state. If you are a Host you can select a participant to perform additional actions (see Viewing and controlling participants).
	Chat	Send and receive instant messages, and share online videos and images.
	Share in call	Share an app or your device's screen into the meeting for other participants to view.
	Lock meeting	(Requires Host privileges) Prevent others from joining the meeting. You can Unlock meeting at any time. The impact of locking depends on whether or not the meeting has a Host PIN.

Viewing and controlling participants

The conference and participant controls that are available at any time depend on your role (Guest or Host)and the type of meeting.

The following controls may be available when you open the Participants list during the conference. There are individual controls for each participant and global actions you can take that affect all participants in the conference.

Control	Description
All participants
Mute / unmute all guests	Mute or unmute all participants.
Allow guests to unmute	Allow or do not allow guests to unmute.
Disconnect all	Disconnect all participants from the conference.
Admit all	Admit all participants who are waiting in the lobby.
Lower all hands	Lower all raised hands in the conference.
Individual participants
	Admit or reject a participant who is waiting in the lobby.
Lower hand	Lower the participant's raised hand.
Mute / unmute microphone	Mute or unmute an individual participant.
Spotlight / Remove spotlight	Spotlight the participant. This locks the participant's video in a primary position in the video layout, ahead of any current speakers.
Make guest / make Host	Change the participant's role.
Disconnect	Disconnect the participant by ending their call.