About One-Touch Join

One-Touch Join (OTJ) for Pexip Service integrates support for "click to join" videoconferencing endpoint workflows into your Pexip Service deployment. With OTJ, shortly before a meeting is due to begin, a notification with a Join or Join Meeting option appears on the endpoint. Users can then simply walk into the room, select Join, and the endpoint will automatically dial in to the meeting.

Endpoints will display any meetings scheduled to start within the next 48 hours, up to a maximum of 10 meetings.

For more information on using One-Touch Join on supported endpoints, see Scheduling and joining meetings using One-Touch Join.

Deployment options

Pexip offers One-Touch Join in two ways: as an optional feature within the Pexip Service, or as an optional feature within the Pexip Infinity platform. In most cases, we recommend that Pexip Service customers use the One-Touch Join feature available on the service, as described in these topics.

However, in some situations the Pexip Service One-Touch Join offering may not suffice, for example if:

  • your deployment includes endpoints that are not supported by the Pexip Service's One-Touch Join feature
  • you use Microsoft Exchange on-premises or Google Workspace as your calendar/email service
  • you do not want to install the One-Touch Join macro on your Cisco endpoints
  • you want to keep meeting information within your organization.

In these situations you should deploy a Pexip Infinity instance dedicated to One-Touch Join. For more information, see Deploying a dedicated One-Touch Join platform.

Enabling One-Touch Join

OTJ is enabled or disabled for the entire company. The configuration and settings only appear in Pexip Control Center after you have enabled it for your company.

OTJ for Pexip Service is a chargeable deliverable available under the terms of service of Pexip. If you are uncertain, please validate your appropriate licence(s) with your Pexip Certified Partner.

Supported provider and mailboxes

One-Touch Join supports meetings created in Microsoft Outlook, Google Calendar, and most other calendar providers. However, the room resources and mailboxes associated with your OTJ endpoints must be created in Microsoft 365 tenants only. This feature uses the Graph API to authorize access to the mailboxes used for OTJ.

Supported endpoints

Endpoints used for OTJ should not also be registered to the calendaring service on other systems such as the cloud-based Webex Hybrid Calendar Service, or Cisco TMS XE.

Cisco endpoints

OTJ is supported on Cisco VTC endpoints that support Cisco One Button to Push (OBTP), have a touch interface (touch controller or integrated touch screen), and are running CE or RoomOS software. All of the following endpoints require firmware of CE9.12 or newer, or RoomOS 10 or later. This includes:

  • Cisco Webex Room series (Room, Room Kit)
  • Cisco Board series
  • Cisco DX series (DX70, DX80)
  • Cisco MX series (MX200, MX300, MX700, MX800)
  • Cisco SX series (SX20, SX80)
  • Webex Desk Series (Webex Desk, Webex Desk Pro, Webex Desk Mini)

For information on configuring these endpoints to support One-Touch Join, see Enabling OTJ on Cisco endpoints.

Poly endpoints

OTJ is supported on Poly VTC endpoints that support Poly One Touch Dial (OTD). This includes:

  • Poly RealPresence Group series v5.0.0 or later
  • Poly Trio series
  • Poly Studio X series
  • Poly G7500 series

For information on configuring these endpoints to support One-Touch Join, see Enabling OTJ on Poly endpoints.

Supported meeting types

  • Pexip Infinity meetings
  • Pexip Service meetings
  • Microsoft Teams (using Pexip, Cisco, Poly, or Bluejeans CVI)
  • BlueJeans
  • Webex
  • Google Meet
  • Zoom
  • RingCentral
  • Amazon Chime