Receiving a call

Anyone from your organization can call you using the directory, but people from outside the Pexip Service can call you too as long as they're using standards-based SIP/H.323 protocols. You just need to share your personal video address with them.

To find your personal video address, log in to the app and then go to in the top-left corner and select Account information. Your personal video address is displayed under Video address (it looks like an email address).

After registering your VTC system, you can receive calls from colleagues via the Pexip Service.

Here's information on receiving calls including tips on how to minimize missed calls.

What HowHere's what you can do and how
Receiving a call

Receiving a call

All the apps can receive direct calls from colleagues and Pexip-registered VTC systems, and from non-Pexip subscribers via any standards-based video conferencing system. You need to be logged in and the app needs to be running.

Receiving a call via the desktop or web app is like receiving a conventional call, you hear a ring tone and see an incoming call prompt indicating who's calling. Depending on the VMR-naming convention used in your organization you may also know whether or not it's a VMR call.

After you click Answer, the app opens using your default settings.
Avoiding missed calls

Avoiding missed calls

To receive a call, you need to be logged in to the app and it has to be running.

Web app users need to keep the browser window open, although it can be minimized, and you can reduce the chance of a missed call by selecting Keep me logged in. This means you only have to log back in if you have logged out from the app’s menu.

Desktop app users can reduce the chance of a missed call by selecting Keep me logged in and switching on Leave the app running in notification area when the window is closed together. This means you only have to log back in if you have logged out from the app’s menu; you can close the app window using the button and still receive calls, even if you subsequently restart your machine without reopening the app.

Here's how to set these features:

  1. To change the Keep me logged in setting, log out of the app from the menu in the top-right corner. From the Login screen, select the Keep me logged in checkbox and log back in again. Your new setting is now saved.
  2. To find the Leave the app running in notification area when the window is closed setting: go to and then App settings. If it's off, select it to switch it on. Your new setting is now saved.

To find out what happens with other combinations of the two settings see also Settings that affect whether you receive calls and whether you need to log in.
See missed calls

See missed calls

If you were logged in but not available to take a call, on returning to the app you see a prompt telling you who called with the option to call them back.

You can also check for missed calls from Recents. Select to view Recents.

To receive calls via the mobile app you need to be logged in and the app must be active in the foreground.

  • Android: when a call comes in, you can choose whether to accept it with or without video, or you can decline the call.
  • iOS: on answering you join the call with audio only — you won't send or receive video — but you can choose to view the presentation if someone is sharing their screen.