Settings that affect whether you receive calls and whether you need to log in
To receive a call, you need to be logged in to the app and it has to be running. Here we explain about two configuration settings available on the Pexip desktop app that also determine whether you receive a call at a given time: the checkbox and the button. Here you'll find out what these settings do in different configurations.
Avoiding missed calls
To receive a call, you need to be logged in to the app and it has to be running.
Desktop app users can reduce the chance of a missed call by selecting Keep me logged in and switching on Leave the app running in notification area when the window is closed together. This means you only have to log back in if you have logged out from the app’s menu; you can close the app window using the button and still receive calls, even if you subsequently restart your machine without reopening the app.
Here's how to set these features:
- To change the setting, log out of the app from the menu in the top-right corner. From the screen, select the checkbox and log back in again. Your new setting is now saved.
- To find the setting: go to and then . If it's off, select it to switch it on. Your new setting is now saved.
Other options
Outlined below are three other configurations of the
checkbox and the button; note how the close button behaves differently.- With
- you only log back in after logging out using from the app’s menu.
- you don’t receive calls if you close the window using the button or if you use from the app menu.
selected and switched off, this means: - With
- you can close the window using the button and reopen it without logging back in again, but if you quit or log out from the app menu or restart your machine you need to log back in again when you next open the app.
- you still receive calls after closing the window using the button, but if you use from the app menu you don’t receive calls.
deselected and switched on, this means: - With both settings deselected/switched off this means you have to be logged in and have the app window open to receive a call.