Pexip subprocessors

Pexip AS, all of its subsidiaries and all of its parent companies (collectively “Pexip”) uses subprocessors to provide the best experience and service to partners, end customers, and end users when using our video-conference products and services or visits our websites.

A subprocessor is a third-party data processor engaged by Pexip, who has or potentially will have access to or process service data or personal data. Pexip engages different types of subprocessors to perform various processing functions as further explained in this document.

Pexip undertakes to use reasonable selection process by which it evaluates the security, privacy and confidentiality practices of subprocessors that will or may have access to or process service data and personal data. Pexip requires its subprocessors to satisfy equivalent data protection obligations as those instructions documented from Data Controllers on Pexip also in such a manner that the processing will meet the requirements of applicable Privacy Law.

The Pexip privacy policy describes the personal data that might be processed when using the Pexip products or services, and how it is protected.

The history of this list is shown in the change log.

Pexip hosted cloud video service (Pexip Service)

Subprocessor Registered Business Address Contact Information Processing Activity Processing Location
Apple Inc. Apple Distribution International Ltd.Hollyhill Industrial EstateHollyhill, CorkRepublic of Ireland

https://www.apple.com/legal/privacy/contact/

Push notification services for MMV iOS EU/EEA, United States
Google Cloud Platform Googleplex, Mountain View, California https://cloud.google.com/contact Pexip Service points of presence (PoPs) for Google Meet Gateway Service, Virtual data center services and Pexip Service VMR hosting Google Meet Gateway PoPs: https://help.pexip.com/service/service-pops.htm
Virtual data center services: The Netherlands
Pexip VMR hosting: EU/EEA; Singapore; USA; Australia; Brazil; Canada; Japan
Instaclustr Reading Business Centre, Fountain House, 2 Queens Walk, Reading RG1 7QF United Kingdom privacy@instaclustr.com Database support Australia, New Zealand, EEA, UK
Mailchimp Ponce City Market, Atlanta, Georgia

privacy@mailchimp.com; dpo@mailchimp.com

Service announcements United States
Microsoft Azure Registration number 01624297, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG

https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule

Pexip Service points of presence (PoPs) for Microsoft Teams CVI Service https://help.pexip.com/service/service-pops.htm
Zendesk 1019 Market Street, San Francisco, CA 94103, United States privacy@zendesk.com Service support and helpdesk EU/EEA (Ireland, Germany)

Customer on-premise, self-hosted or self-managed platform (Pexip Infinity software)

Subprocessor Registered Business Address Contact Information Processing Activity Processing Location
Zendesk 1019 Market Street, San Francisco, CA 94103, United States privacy@zendesk.com Service support and helpdesk EU/EEA (Ireland, Germany)

Pexip Engage: customer engagement platform (Skedify)

Subprocessor Registered Business Address Contact Information Processing Activity Processing Location
Cronofy 1 Broadway, Nottingham NG1 1PR, UK privacy@cronofy.com Only used for those customers who wish to syncronize calendars with on-premise MS Exchange calendars systems UK, US, Netherlands
Google Googleplex, Mountain View, California

https://support.google.com/policies/contact/general_privacy_form

Only used for those customers who wish to syncronize calendars with Google Workplace calendaring United States
Hotjar Dragonara Business Centre 5th Floor, Dragonara Road, Paceville St Julian's STJ 3141 Malta dpo@hotjar.com End-user behavior tracking Malta
Mailchimp / Mandrill Ponce City Market, Atlanta, Georgia

privacy@mailchimp.com; dpo@mailchimp.com

Email notifications and reminders are sent via Mandrill United States
Microsoft Azure Registration number 01624297, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG

https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule

Virtual data center services EU/EEA (The Netherlands)
New Relic 188 Spear St., Suite 1000, San Francisco, CA USA 94105 https://newrelic.com/security * New Relic is an Application Performance Monitoring, Log aggregation, alerting & monitoring solution. EU & US
Sentry.io 132 Hawthorne Street San Francisco, CA 94107 United States compliance@sentry.io Error and performance monitoring of the Engage platform EEA and USA
Twilio 375 Beale Street Suite 300 San Francisco, CA 94105 USA privacy@twilio.com SMS messages are sent via Twilio Global
Zendesk 1019 Market Street, San Francisco, CA 94103, United States privacy@zendesk.com Service support and helpdesk EU/EEA (Ireland, Germany)

Pexip corporate sub-processors

Subprocessor Registered Business Address Contact Information Processing Activity Processing Location
Allendevaux & Company Hunkins Waterfront Plaza, Suite 556, Main Street, Charlestown, Nevis, West Indies compliance@allendevaux.com Compliance & data protection United States
Arlo Arlo Software Limited, PO Box 33062, Petone, Lower Hutt 5046, New Zealand privacy@arlo.co Training mgt New Zealand
Asana 1550 Bryant Street, Suite 200, San Francisco, CA 94103 privacy@asana.com Professional service project management United States
Calendly 1315 Peachtree St NE, Atlanta, GA 30309 https://calendly.com/privacy Calendar scheduling United States
Credly Credly, Inc., 368 9th Ave, 6th Floor, New York, NY 10001 privacy@credly.com Training certs and badges United States
DocuSign 5 Hanover Quay, Ground Floor, Dublin 2, Republic of Ireland privacy@docusign.com Electronic signatures EEA, United States
Dropbox 5 Hatch Street Upper, Saint Kevin's, Dublin, Ireland privacy@dropbox.com Corporate storage platform EEA, United States
Google Ireland Ltd Gordon House, Barrow Street, Dublin 4,Dublin

https://support.google.com/policies/contact/general_privacy_form

Website analytics (Google Analytics 4) Ireland
Google Workspace Googleplex, Mountain View, California

https://support.google.com/policies/contact/general_privacy_form

Corporate storage platform United States
Hubspot Inc. HubSpot Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141

https://preferences.hubspot.com/privacy

Sales and marketing United States
Microsoft O365 Registration number 01624297, Microsoft Campus, Thames Valley Park, Reading, Berkshire, RG6 1WG

https://privacy.microsoft.com/en-US/privacystatement#mainhowtocontactusmodule

Corporate storage platform United Kingdom
Planhat AB Kungsgatan 64 111 22, Stockholm​, StockholmSweden support@planhat.com CRM support Sweden
Salesforce Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States privacy@salesforce.com CRM, sales and marketing United States
Showpad Showpad NV, Moutstraat 62, 9000 Ghent, Belgium privacy@showpad.com Learning & Sales Enablement Management System EU, UK, US

Pexip affiliates

Pexip affiliates that may be involved in service delivery, accordingly they function as sub-processors.

Contact information for all Pexip affiliates: privacy@pexip.com

Entity Name Country Processing Activity
Pexip AS Norway Headquarters, Sales, Engineering, Support, Pexip Service PoPs data center locations (no customer PII accessed by infrastructure subcontractors): https://help.pexip.com/service/service-pops.htm
Pexip Ltd. United Kingdom Sales, Engineering, Support
Pexip Inc. United States Sales, Support
Videxio Asia Pacific Ltd. Malaysia Sales
Pexip Australia Pty Ltd. Australia Sales, Support
Pexip Singapore Pte. Ltd. Singapore Sales
Pexip Japan GK Japan Sales
Pexip Germany GmbH Germany Sales
Pexip Netherlands B.V. Netherlands Sales
Pexip France SAS France Sales
Skedify NV Belgium Sales, Engineering, Support