Using video endpoints with the Pexip Service

Any video endpoint using standards-based SIP or H.323 can join and participate in a Pexip meeting, and enjoy high quality video collaboration and 1080p content sharing.

There are many other things you can do using your video endpoint depending on the Pexip services and products in use within your organization. Here we outline the features available for video endpoints; your company administrator can advise which ones are available to you.

Using registered video endpoints

A video endpoint that's registered with the Pexip Service can join Pexip meetings and make direct calls to other registered endpoints and personal users within the same company with high quality video.

Video endpoint manufacturers such as Avaya, Cisco, Poly and Yealink are supported for activation with the Pexip Service, for a full list of models see Videoconferencing units compatible with Pexip subscriptions. To register your device you need an endpoint subscription (which requires a license), then you need to activate your device for use with the Pexip Service (sometimes referred to as provisioning).

If you already have an endpoint subscription, see Activating your VTC system for help on how to get set up. If you'd like to get an endpoint subscription please contact your company administrator for help.

After activating your device, you may want to find out more about popular tasks:

Organizing your company directory

Registered video endpoints that support folders can use the folder-based directory feature that lets you use organize your company directory making it easier to find video addresses to dial, see Folder-based corporate directory.

Integrating with Skype for Business

If you have a Premium endpoint subscription, Skype for Business interoperability is included and enables:

  • Skype for Business users (clients) to directly call a device registered on the Pexip Service
  • Devices registered on the Pexip Service to directly call a Skype for Business user
  • Devices registered on the Pexip Service to call into a Skype for Business meeting
  • Skype for Business users to add a device registered on the Pexip Service into an ongoing Skype for Business meeting

For an overview and more information about setting up, see: About Pexip's Skype for Business gateway service.

If your interoperability set-up is complete, see also:

Integrating with Microsoft Teams and Google Meet

With a subscription to Microsoft Teams or Google Meet interoperability, you can use your video endpoint to join meetings hosted on those platforms. Devices subscribed to the Pexip Service and devices configured as trusted enter the meeting directly (without waiting in the lobby to be admitted). For more information see:

Dialing out to PSTN using your video endpoint

Pexip's "Bring your own carrier" (BYOC) lets you use your Pexip-registered video endpoints to dial out to PSTN destinations such as landline phones, mobile phones and audio bridges. So you no longer need a separate telephone in your conference room. You can use your Pexip-registered video endpoints or VMRs to dial out to PSTN destinations such as landline phones, mobile phones and audio bridges. So you no longer need a separate telephone in your conference room. Your company administrator can advise if your organization has this subscription. For more information about how to use it, see Using your VTC system to dial out to PSTN.

Troubleshooting help for video endpoint users

Hardware video endpoint users (SIP and H.323) can call a test service to check their connection to the Pexip Service and confirm that their audio and video are working properly. You may want to do this when using Pexip for the first time.

Just dial test@pexip.me to record a short message and have it played back to you. If you encounter a problem, you may need to check your device settings or contact your administrator for help.

Other help topics related to activating and using your endpoints can be found at VTC / endpoint device troubleshooting.