Using video endpoints with the Pexip Service
Any video endpoint using standards-based SIP or H.323 can join and participate in a Pexip, Microsoft Teams or Google Meet meeting, and enjoy high quality video collaboration and 1080p content sharing.
There are many other things you can do using your video endpoint depending on the Pexip services and products in use within your organization. Here we outline the features available for video endpoints; your company administrator can advise which ones are available to you.
Using registered video endpoints
A video endpoint that's registered with the Pexip Service can join Pexip meetings and make direct calls to other registered endpoints and personal users within the same company with high quality video. For more information on the benefits of registering SIP devices, see SIP endpoint registration.
To register your device you need an endpoint subscription (which requires a license), then you need to activate your device for use with the Pexip Service (sometimes referred to as provisioning). The Pexip Service supports activation with a wide range of endpoint manufacturers such as Avaya, Cisco, Poly and Yealink — for a full list of models see Videoconferencing units compatible with Pexip subscriptions.
If you already have an endpoint subscription, see Activating your VTC system for help on how to get set up. If you'd like to get an endpoint subscription please contact your company administrator for help.
After activating your device, you may want to find out more about popular tasks:
- Joining a Pexip meeting: Using a VTC system to join a meeting in your organization.
- Using Scan to join: Setting up MeetingConnect "Scan to Join".
- Making calls within your organization: Using a VTC system to call a contact in your organization.
- DTMF controls available during calls: Using endpoints to control the layout and manage meetings.
Organizing your company directory
Registered video endpoints that support folders can use the folder-based directory feature that lets you use organize your company directory making it easier to find video addresses to dial, see Folder-based corporate directory.
Integrating with Microsoft Teams and Google Meet
With a subscription to Microsoft Teams or Google Meet interoperability, you can use your video endpoint to join meetings hosted on those platforms. Devices subscribed to the Pexip Service and devices configured as trusted enter the meeting directly (without waiting in the lobby to be admitted). For more information see:
- Join a Google Meet meeting: Joining a Google Meet meeting via VTC.
- Join a Microsoft Teams meeting via VTC system: Joining a Microsoft Teams meeting via VTC.
- Trusted devices: Trusted devices / lobby bypass for Microsoft Teams and Google Meet.
Dialing out to PSTN using your video endpoint
Automatic disconnect policy
For security reasons, the Pexip Service applies some disconnect policies:
- All participants are disconnected after 12 hours of continuous connection.
- If there is only one participant remaining in a VMR, Teams meeting, or Google Meet meeting, they are disconnected after four hours.
- If a participant is not sending any media (neither audio nor video), the participant is disconnected after approximately 30 seconds.
- If a Pexip VMR has a host PIN set, any remaining guests are disconnected five minutes after the last host has left the VMR and there are audio messages letting people know that the conference will end shortly.
Integrating with Skype for Business
If you have a Premium endpoint subscription, Skype for Business interoperability is included and enables:
- Skype for Business users (clients) to directly call a device registered on the Pexip Service
- Devices registered on the Pexip Service to directly call a Skype for Business user
- Devices registered on the Pexip Service to call into a Skype for Business meeting
- Skype for Business users to add a device registered on the Pexip Service into an ongoing Skype for Business meeting
For an overview and more information about setting up, see: About Pexip's Skype for Business gateway service.
If your interoperability set-up is complete, see also:
- Joining Skype for Business meetings: Inviting VTC devices into Skype for Business meetings.
- Enabling your video conferencing units to be added as Skype for Business contacts.
Troubleshooting help for video endpoint users
Hardware video endpoint users (SIP and H.323) can call a test service to check their connection to the Pexip Service and confirm that their audio and video are working properly. You may want to do this when using Pexip for the first time.
Just dial test@pexip.me to record a short message and have it played back to you. If you encounter a problem, you may need to check your device settings or contact your administrator for help.
Other help topics related to activating and using your endpoints can be found at VTC / endpoint device troubleshooting.