Collecting logs from the Pexip apps

This article explains how to collect log files from the Pexip desktop and web apps.

File contents

The logs contain information such as IP addresses, user and conference names, aliases, and app configuration. Some of this information may be sensitive to your organization, so the log should be handled securely.

Pexip desktop app

To retrieve logs from the Pexip desktop app:

  1. Select the menu in the top-right corner of the Pexip app and select About.

  2. Scroll down to find the Log files section.

  3. You can either open the most recent log file or open the log file location.

    The most recent log file is called sleipnir-run.log.

Retrieving the logs via Windows Explorer

Instead of using the app, you can retrieve the log file via Windows Explorer.

  1. From Windows Explorer, go to folder: C:\Users\<username>\AppData\Roaming\My Meeting Video.

    • If you can't see the AppData folder, you may need to enable hidden files/folders. To do this, go to the View tab and ensure the Hidden box is checked.
  2. In the My Meeting Video folder, you see the log file sleipnir-run.log.

Pexip web app

All browsers provide a certain amount of logging via the console in the Developer tools. This article shows how to collect the logs in Chrome.

The Pexip web app doesn't write logs to the JS console by default — you have to enable debug logs before reproducing an issue.

  1. Turn on timestamps: open up the developer console and click the Cog icon, scroll to Console and ensure that Show timestamps is selected.

  2. Open a specific VMR in a browser appending /?log=debug to the URL.

  3. Reproduce the issue and save the contents of the developer console to a text file (Right-click > Save as...).

  4. Open the Network tab and click the down arrow button (Export HAR) to save network logs to a HAR file.