Support and assistance
If you require any assistance with the service please contact your account manager at your local certified Pexip Partner.
Pexip app downloads and troubleshooting
- Supported browsers for the Pexip web app
- Pexip Service app troubleshooting guide (web & desktop)
- Help with the Outlook add-in
- Pexip (MyMeetingVideo) app on Windows 7
- Password reset: when still logged in to the app
- Password reset: when logged out of the apps
VTC / endpoint device troubleshooting
- Help with hardware endpoint activation
- Cisco/Tandberg endpoints troubleshooting
- Poly/Polycom endpoints troubleshooting
- Lifesize endpoints troubleshooting
- Avaya endpoints troubleshooting
- Firewall troubleshooting
- Running an MTR network trace
Policies
Reference information
- Firewall rules and ports for the Pexip Service
- Domain hosting DNS records
- Recommended bandwidth at office locations
- Information on content sharing
- Optimizing the experience when using video software clients
- Calling external video addresses and systems
- Pexip app datasheet
- Protocols, codecs and resolutions supported in the Pexip Service
- SIP & H.323 protocol search sequence
- VMR PIN brute force attack resistance
- How do the meeting layouts work?
- Participant limits in Pexip meetings
- Pexip Service points of presence (PoPs)
- Domain hosting on the Pexip Service: justifying the monthly recurring cost
- SIP response codes
- Glossary of Pexip Service terms