Endpoint activation troubleshooting tips

This guide provides help with troubleshooting during provisioning. General issues covers issues that can occur with any video endpoint model or provisioning method, and Activate Endpoint app (selected Cisco and Poly devices) is relevant for app users.

In addition, there's help with specific vendor-related issues here:

General issues

Here's help with issues that can occur with any video endpoint model or provisioning method.

Activate Endpoint app (selected Cisco and Poly devices)

You can check if your Cisco/Poly device uses the app for provisioning here: Videoconferencing units compatible with Pexip subscriptions.