Videoconferencing units compatible with Pexip subscriptions

Here is a list of videoconferencing units that are known to be compatible with the Pexip Service along with their supported method of activation (sometimes referred to as provisioning).

Although devices running much older software may successfully complete activation, using older versions is not recommended. We recommend using current firmware versions to ensure you have the latest features and security updates.

Here are the Avaya devices supported for subscription to the Pexip Service. Unless otherwise indicated below, the recommended activation method is tying your device to its subscription. See Activating Avaya endpoints on the Pexip Service.

Model Recommended minimum software version
CU360 11.3
XTE240 9.2 FP4 (9.2.4.126)
XT4300 9.2 FP4 (9.2.4.126)
XT5000 9.2 FP4 (9.2.4.126)
XT7100 9.2 FP4 (9.2.4.126)

Here are the Cisco devices supported for subscription to the Pexip Service. Important changes to TLS support on the service came into effect from May 2022 — please see TLS 1.0 and 1.1 disablement on the Pexip Service for details.

Unless otherwise indicated below, the recommended activation method is the Activate Endpoint app. For more information about using the app, see Activating your device using the Activate Endpoint app.

Model Recommended minimum software version
MX-Series CE9.15.8.12 or newer
MX-Series TC7.3.21 or newer
SX-Series CE9.15.8.12 or newer
SX-Series TC7.3.21 or newer
DX-Series CE9.15.8.12 or newer
C-Series TC7.3.21 or newer
EX-Series TC7.3.21 or newer
Webex Board, Desk, and Room Series  RoomOS 10.11.4.1 or newer

Custom certificates

Note that Cisco endpoints are provisioned with 3 custom CA certificates. These trusted Root CA certificates are used to validate the certificates presented by the Pexip Service.

If you want to install these certificates manually, they are available at the following locations (you may need to right-click and select Save link as...):

The Lifesize devices supported for subscription to the Pexip Service are:

  • Second generation Lifesize endpoints Icon 400, Icon 450, Icon 600, Icon 800 with minimum release 3.4.6.

Please note that Lifesize video endpoints are not compatible with activation using the Activate Endpoint app. See Activating Lifesize endpoints on the Pexip Service.

Here are the Polycom devices supported for subscription to the Pexip Service. Important changes to TLS support on the service came into effect from May 2022 — please see TLS 1.0 and 1.1 disablement on the Pexip Service for details.

Unless otherwise indicated below, the recommended activation method is the Activate Endpoint app. For more information about using the app, see Activating your device using the Activate Endpoint app.

Model Recommended minimum software version
RealPresence Debut 1 1.2.X
RealPresence Group 6.2.2 or newer
HDX 3.1.14 or newer
RealPresence Trio 8500/8800 2

Skype for Business mode: 5.9.1 or newer

Generic mode: 7.1.1 or newer
Poly G7500 and Studio X Series 3 3.0.1 or newer

1 RealPresence Debut only supports the method of automatic activation whereby the device's serial number is tied to the subscription.

2 These devices require manual activation and you need help from your Pexip authorized support representative. For further guidance, see Activating the Polycom Trio for use with the Pexip Service.

3 These devices require manual activation and you need help from your Pexip authorized support representative. For further guidance, see Activating the Poly G7500 or Studio X endpoints on the Pexip Service.

Here are the Yealink devices supported for subscription to the Pexip Service. Unless otherwise indicated below, the recommended activation method is tying your device to its subscription. See Activating Yealink video endpoints on the Pexip Service.

Model Recommended minimum software version
Meeting Eye 400 120.351.0.15 (YMS)
Meeting Eye 600 120.351.0.15 (YMS)
VC200 80.44.0.30
VC500 63.44.0.30
VC800 63.44.0.30
VC880 63.44.0.30