Videoconferencing units compatible with Pexip subscriptions
Here is a list of videoconferencing units that are known to be compatible with the Pexip Service along with their supported method of activation (sometimes referred to as provisioning).
We recommend using current firmware versions, as older ones may not support the latest features and functionality as the Pexip Service continues to evolve.

Here are the Avaya devices supported for subscription to the Pexip Service. Unless otherwise indicated below, the recommended activation method is tying your device to its subscription. See Activating Avaya endpoints on the Pexip Service.
Model | Minimum supported software version | Recommended software version |
---|---|---|
CU360 | 11.3 | 11.3 |
XTE240 | 9.2 FP4 (9.2.4.126) | 9.2 FP4 (9.2.4.126) |
XT4300 | 9.2 FP4 (9.2.4.126) | 9.2 FP4 (9.2.4.126) |
XT5000 | 9.2 FP4 (9.2.4.126) | 9.2 FP4 (9.2.4.126) |
XT7100 | 9.2 FP4 (9.2.4.126) | 9.2 FP4 (9.2.4.126) |

Here are the Cisco devices supported for subscription to the Pexip Service. Important changes to TLS support on the service came into effect from May 2022 — please see TLS 1.0 and 1.1 disablement on the Pexip Service for details.
Unless otherwise indicated below, the recommended activation method is the Activate Endpoint app. For more information about using the app, see Activating your device using the Activate Endpoint app.
Model | Minimum supported software version | Recommended software version |
---|---|---|
MX-Series | TC7.3.11 1 | CE9.15.8.12 or newer |
MX-Series | CE9.1.3 1 | CE9.15.8.12 or newer |
SX-Series | TC7.3.11 1 | CE9.15.8.12 or newer |
SX-Series | CE9.1.3 1 | CE9.15.8.12 or newer |
DX-Series | CE9.1.3 1 | CE9.15.8.12 or newer |
C-Series | TC7.3.11 1 | TC7.3.21 or newer |
EX-Series | TC7.3.11 1 | TC7.3.21 or newer |
Webex Board, Desk, and Room Series | RoomOS 10.3.2.0 | RoomOS 10.11.4.1 or newer |
1 Although devices running much older software may successfully complete activation, using older versions is not recommended primarily for security reasons. Please note Cisco has deferred all TC software older than TC7.3.20, and all CE software older than CE9.15.3.17.

Here are the Huawei devices supported for subscription to the Pexip Service.
Unless otherwise indicated below, the recommended activation method is tying your device to its subscription. Please contact your partner for further guidance.
Model | Minimum supported software version | Recommended software version |
---|---|---|
TE10 | V500R003C20SPC200 | V500R003C30SPC100 |
TE20 | V500R003C00SPC200 | V500R003C30SPC100 |
TE30 | V500R002C00SPC600 | V500R002C00SPCb00 |
TE40 | V500R002C00SPC600 | V500R002C00SPCb00 |
TE50 | V500R002C00SPC600 | V500R002C00SPCb00 |

The Lifesize devices supported for subscription to the Pexip Service are:
- Second generation Lifesize endpoints Icon 400, Icon 450, Icon 600, Icon 800 with minimum release 3.4.6.
Please note that Lifesize video endpoints are not compatible with activation using the Activate Endpoint app. See Activating Lifesize endpoints on the Pexip Service.

Here are the Polycom devices supported for subscription to the Pexip Service. Important changes to TLS support on the service came into effect from May 2022 — please see TLS 1.0 and 1.1 disablement on the Pexip Service for details.
Unless otherwise indicated below, the recommended activation method is the Activate Endpoint app. For more information about using the app, see Activating your device using the Activate Endpoint app.
Model | Minimum supported software version | Recommended software version |
---|---|---|
RealPresence Debut |
1.0.0 | 1.2.X |
RealPresence Group | 5.0.0 | 6.2.2 or newer |
HDX | 3.1.7 | 3.1.14 or newer |
RealPresence Trio 8500/8800 |
5.9.1 | 7.1.1 or newer |
Poly G7500 and Studio X Series |
3.0.1 | 3.0.1 or newer |

Here are the Yealink devices supported for subscription to the Pexip Service. Unless otherwise indicated below, the recommended activation method is tying your device to its subscription. See Activating Yealink video endpoints on the Pexip Service.
Model | Minimum supported software version | Recommended software version |
---|---|---|
Meeting Eye 400 | 120.351.0.5 (YMS) | 120.351.0.15 (YMS) |
Meeting Eye 600 | 120.351.0.5 (YMS) | 120.351.0.15 (YMS) |
VC200 | 80.44.0.25 | 80.44.0.30 |
VC500 | 63.44.0.25 | 63.44.0.30 |
VC800 | 63.44.0.25 | 63.44.0.30 |
VC880 | 63.44.0.25 | 63.44.0.30 |